WHEN YOU ARRIVE FOR MORNING CHECK IN

 

 

 

• You will receive an email with your check in time (usually 7:00 for dogs & 7:30 for cats)

• Please drive past the entrance to the SPCA of Lake County and do a U Turn to form a single file line at the entrance. See diagram

• DO NOT ENTER THE PARKING LOT UNTIL A STAFF MEMBER DIRECTS YOU. We check in 1 client at a time

• Please remain  in your vehicle unless requested by a staff member to help with your dog

 

 

 

 

WHEN YOU ARRIVE FOR AFTERNOON PICK UP

• You will receive a call when your pet is ready to be picked up. DO NOT COME UNTIL CALLED

• Pick up is spaced out, so you can pull directly into the parking lot when you arrive

• To avoid multiple clients in the lobby at one time, please stay in your vehicle and call the office to let us know you have arrived  (707) 279-1400

•  A staff member will come out and go over the aftercare instructions and bring out your pet.

• PLEASE BE PREPARED TO ARRIVE WITHIN AN HOUR OF BEING CALLED. We do not have a "closing time" and are obligated to stay until the last animal goes home.