• You will receive an email with your check in time (usually 7:00 for dogs & 7:30 for cats)
• Please drive past the entrance to the SPCA of Lake County and do a U Turn to form a single file line at the entrance. See diagram
• DO NOT ENTER THE PARKING LOT UNTIL A STAFF MEMBER DIRECTS YOU. We check in 1 client at a time
• Please remain  in your vehicle unless requested by a staff member to help with your dog

WHEN YOU ARRIVE FOR AFTERNOON PICK UP

• You will receive a call when your pet is ready to be picked up. DO NOT COME UNTIL CALLED
• Pick up is spaced out, so you can pull directly into the parking lot when you arrive
• Our lobby is closed to to walk-in traffic.  Please stay in your vehicle and call the office to let us know you have arrived  (707) 279-1400
•  A staff member will come out and go over the aftercare instructions and bring out your pet.
• PLEASE BE PREPARED TO ARRIVE WITHIN AN HOUR OF BEING CALLED. We do not have a "closing time" and are obligated to stay until the last animal goes home.